Return and Refund Policy
At Ocean View, we stand behind the quality of our products and want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Due to hygiene and safety reasons, certain personal care items may not be eligible for return once opened or used.
Non-Returnable Items
We do not accept returns on:
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Used or opened products
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Items marked as final sale
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Gift cards
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method.
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Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the item and packaging
We will arrange a replacement or refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Contact Us
For return requests or questions, please contact:
📧 Email: info@oceanviewstore.com
📌 Please include your order number in all communications.